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Privacy Notice

This notice explains how the CMU Nurse-Led Clinic collects, uses, discloses, and protects personal data when you use our website or services.

Last updated 4 August 2026

This system draft should be reviewed and approved by the University’s legal or Data Protection Officer before formal publication.

1. Data controller and contact

CMU Nurse-Led Clinic, Faculty of Nursing, Chiang Mai University. Contact: 053-949137 or nlc-nurse@cmu.ac.th.

2. Data we collect

Identity and contact details, appointment and service information, payment records, communications, health information necessary for care, and technical data such as IP address, device, language, logs, and cookies.

3. Purposes and lawful bases

We process data to verify identity, manage appointments, provide healthcare, communicate, issue payment records, maintain security, comply with law, and improve services under the appropriate lawful basis for each activity.

4. Health and sensitive data

Health data is processed only as necessary for care, treatment records, and legal duties, with access controls and system audit records.

5. Sharing and connected systems

Data may be processed through the Web, CRM, and LINE systems and necessary infrastructure or payment providers, subject to appropriate safeguards.

6. Retention

Data is retained only as required for the stated purposes and applicable medical record, accounting, and legal obligations, then securely deleted, destroyed, or anonymised.

7. Security

Measures include role- and clinic-based access, authentication, encryption in transit, backups, and monitoring appropriate to the risk.

8. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or submit a complaint.

9. Children

Where consent is required, consent from a lawful guardian or representative will be obtained as required by law.

10. Changes to this notice

Updates will be published here with the latest revision date, and material changes will be communicated through appropriate channels.